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Terms & Conditions
Welcome to PC Carpets and Beds terms and conditions. Please read them carefully and make sure you understand them before placing an order.  Your attention is drawn In particular to “made to order” items that are subject to special circumstances. You should understand that by placing an order with us you agree to be bound by our terms and conditions, if you are unable to accept our terms and conditions then we are unable to accept your order.

About Us.
www.pccarpetsandbeds.co.uk is a website owned by Preston Contract Carpets Limited. We are a limited company and we are registered in England and Wales, company number 4389019. VAT registered 795060903, and we operate under the names of Preston Contract Carpets Limited, PC Carpets, PC Carpets Everything Home and PC Carpets and Beds, depending on which area of the business you have made contact with. The company operates a commercial and contracts flooring company and we have two stores in Preston Lancashire. Addresses of both stores is as follows, PC Carpets Everything Home, 1 Lune Street, Preston, Lancashire PR1 2NL. PC Carpets and Beds & Preston Contract Carpets are situated at 30 Watkin Lane, Lostock Hall, Preston, PR5 5RD. You can contacts via the contact form on our website, telephoning 01772 822369 or by emailing sales@pccarpetsandbeds.co.uk.

Goods sold by Preston Contract Carpets includes Carpets, Vinyl Flooring, Laminate Flooring, Wood Flooring, Karndean and associated flooring products, cleaners, screeds, and fixatives. Other products sold on the premises include beds, mattresses, bed room furniture, dining room furniture, clocks, mirrors, lighting, and ornaments. The list is not exhaustive but gives an indication to the types of products and services provided by Preston Contract Services and the store, PC Carpets & Beds, and PC Carpets – Everything Home.

Important Terms
All contracts are concluded in English.

Each of the paragraphs of the Contract operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

The Contract is governed by English law. You and we both agree to submit to the exclusive jurisdiction of the English courts.
We reserve the right to change our term and conditions at any time. This is to reflect any changes made by the government, market conditions, business technology and payment methods.

The information about the Products on our site constitutes an “invitation to treat” and is not a contractual offer from us which you may accept. This means that we reserve the right to correct any errors in that information without liability to you. It also means that in no circumstances will we be contractually bound to supply you with products on the basis of any incorrect information, even if that information is repeated in your order.

For all samples and product images customer must be aware that all natural and synthetic colours and finishes can only be supplied on the understanding that there is always a possibility of variation. Leather and wood products will by their nature be subject to grain variations. Whilst every reasonable effort will be made to ensure colour matches, fabrics and leather may vary due to dye lot variations. We will not be responsible for colour variations in the event that matching items are not purchased together.

In the use of the website or ordering products over the phone, if a customer believes they have made an error with their order request, please contact us on 01772 822369 or via email sales@pccarpetsandbeds.co.uk to inform us of the amendments to their order as soon as possible.

Requirements by the Customer
By placing an order with Preston Contract Carpets, you warrant that
(i) you are legally capable of entering into binding contracts and
(ii) you are at least 18 years of age.
(iii) you are a resident in the UK and
(iv) you are accessing our website from the UK.


Key Points For Customers

i)    ANY FLOORING PRODUCT, INCLUDING CARPETS, LAMINATES, VINYLS, WOOD FLOORING CANNOT BE CANCELLED ONCE IT HAS BEED LAID.

ii)    BESPOKE, CUSTOM MADE, ‘MADE TO ORDER’ ITEMS AND FURNITURE CANNOT BE CANCELLED ONCE IT HAS BEEN SENT TO PRODUCTION WITH THE MANUFACTURER.

Section 1 - Flooring

1. Carpets & Flooring Terms and Conditions. – Off Premises

The Contract
Your order constitutes an offer to us to buy a product. All orders are subject to acceptance by us, all quotations are not a contract until the customer confirms they wish to proceed with the order. When placing an order with Preston Contract Carpets the customer acknowledges the contract is formed when the customer has signed the order form and paid a non-refundable deposit. The minimum deposit accepted is 20% of the final price to be paid as shown on the order form.
1.1 All outstanding balances must be paid in full three working days prior to delivery and fitting.
1.2 We do not file details of your order for you to access online. Please save or print any paperwork, confirmation emails supplied by Preston Contract Carpets.

Flooring Details
1.3 Please be advised there will be an additional charge for fitting stairways due to the additional time and more intricate work required to fit the required type of flooring around each step.
1.4 All Door Thresholds are charge at a minimum of £6.00 each depending on type and finish required. Specialist door thresholds will be charge at higher rate and prices will be confirmed with your estimator.

1.5 Estimator Visits
We offer a free no obligation measure and quotation service. We can visit you in the comfort of your own home bring along flooring samples, professionally measure the room and provide a final quote for the provision of flooring products and fitting to the relevant room. You may ask the estimator to quote for further rooms but any additional quotes will only become legally binding once the order has been confirmed by us, through deposits taken and monies exchanged. Quotations for further flooring projects to be fitted at a later date are only an indication of the costs involved and are subject to price changes and possible availability issues from the flooring manufacturer. When a customer wishes to proceed with the next flooring project a new quotation must be made at the time of placing the order and a deposit agreed.

1.6 Fitters
We act as agents for independent self-employed floor covering installers and we can arrange for one of these to deliver and fit your purchase, under a separate agreement between you and them. We retain full responsibility for the products and services we supply and the deliverer/installer is responsible for the standard and quality of, and any liability arising from, delivery and/or installation.

Delivery and fitting is chargeable and where carpets are to be fitted to stairs and/or vinyl or laminate flooring is to be fitted to a hallway an additional charge is made to reflect the additional fitting work involved in these areas. These charges may be payable to the company or the flooring fitter.

The charges quoted are for the goods shown on the order only. If you require additional fitting services these can be agreed with the fitter in advance and quoted for separately
.
Fitting appointments are made in good faith but the exact arrival and duration times cannot be guaranteed due to the nature and unpredictability of the work involved. We cannot accept liability for delayed arrival, but you can be assured that the fitters will complete your work even if it exceeds the expected time allocation.
Fitters undertake to carry out their work with reasonable skill and care, but even with the greatest care home décor may be marked or scuffed during the fitting process. New paintwork and wallpaper is especially vulnerable and should be allowed to fully dry. A minimum of two weeks is recommended. Neither we nor any fitter undertake to carry out any redecoration, except where damage has been caused by that person’s negligence.

Doors may need to be trimmed to allow clearance. This is not part of the fitting work unless this has been specifically agreed. Fitters may remove doors to facilitate fitting and have them ready for you or your appointed carpenter to carry out the trimming and re-hanging. Skirting boards and kick boards may be removed for certain floor coverings and it is the customer’s responsibility to appoint a carpenter to refit them. The height of some radiators may need adjusting and again the customer should appoint a qualified plumber to make these changes. All of these adjustments should be discussed with your estimator or fitter.

Floor coverings will be laid with seams and joins as the fitter determines. Please ensure the room is clear and the existing flooring is removed prior to the fitter’s arrival, we will not take any responsibility for damage to any items left in the room. We reserve the right to stop work until the room has been cleared as specified on the order. If you do require assistance to empty the room then this will normally incur an additional charge, this arrangement can be agreed with your estimator or fitter in advance of the fitting date.

Any furniture items which require specialist removals or tradesman, such as grand pianos, grandfather clocks, fitted wardrobes, sideboards, washing machines, dishwasher, etc, it is the customer’s responsibility to ensure the furniture item has been removed, unplumbed by the correct tradesman or mover. If the customer requests the fitter to move such items they do so at their own risk and the fitter cannot be held responsible for any possible damaged caused in carrying out the customers instructions.

The fitters retain the right not to move certain items if it is deemed a risk to health and safety or if the fitter believes the item will be damaged.

No liability will be accepted for damage to any under-floor heating, pipes and wires. No liability will be accepted for damaged or sub standard sub floors. If the fitter deems the sub-floors does not meet the require standard then this must be remedied by a relevant, qualified trade professional such as a builder. The sub-floor has to safe, level, free from moisture and conforms to the required building regulations for the United Kingdom.
i.    All goods remain the property of Preston Contract Carpets Limited until the final balance has been settled.
ii.    Deposits are non refundable and the reason for this is explained in section 1.7

1.7    Cancellations

ANY FLOORING PRODUCT, INCLUDING CARPETS, LAMINATES, VINYLS, WOOD FLOORING CANNOT BE CANCELLED ONCE IT HAS BEED LAID.

You may cancel a flooring product at any time before it has been laid, but if the flooring product has been cut, produced, coloured, to your requirements then we may deduct a sum from your refund to reflect any diminution in value.

Cutting a flooring product before delivery will involve handling it in ways beyond what would reasonably be allowed in store, and will diminish its value. Cutting normally takes place once we have confirmed your order.  Once a flooring product has been cut from the roll or cut to fit your room the value changes. Once a flooring product has been laid and glued, tacked, nailed into situ the contract cannot be cancelled unless it is defective, please see section 1.11

1.8 Your Rights to Cancel
You have the right to cancel a contract within 14 days without giving any reason.

The cancellation period will expire after 14 days from the day on which you acquire or a third party other than the carrier and indicated by you acquires:
i.    Physical possession of the product
ii.    In the case of orders relating to multiple products, when you have received the last product on the order
iii.    In the case of orders with multiple pieces, you have received the last piece.
To exercise the right to cancel you must inform Preston Contract Carpets Limited in writing by a clear statement, for example a letter sent in the post or by email at sales@pccarpetsandbeds.co.uk of your decision to cancel the order. You may use the cancellation form found on this page, but this is not obligatory.

Model cancellation form

To: Preston Contract Carpets trading as PC Carpets, 1 Lune Street, Preston, Lancashire, PR1 2NL,  telephone 01772 822369,  or by email at sales@pccarpetsandbeds.co.uk

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract for sale of the following goods [*]/for the supply of the following service [*]
Ordered on [*]/received on [*]
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date
[*] delete as appropriate

Cancellation Form – PDF – Please Download.

To meet the cancellation deadline you must sent your intention to cancel before the 14 days have expired, from the moment you have received the products.

1.9 Effects of Cancellation
Please read the complete terms, there are certain products by their very nature of meeting your requirements for colour, size, and finish which incur a charge because they are made to order, cut to order or coloured to order and have been sent to production to meet your individual requirements.
If you cancel this Contract, we will reimburse to you a proportion amount of payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We will make the reimbursement without undue delay, and not later than (a) 14 days after the day we receive back from you any Products supplied, or (b) (if earlier) 14 days after the day you provide evidence that you have returned the Products, or (c) if there were no Products supplied, 14 days after the day on which we are informed about your decision to cancel this Contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. Where you are returning the Products, we may withhold reimbursement until we have received the Products back or you have supplied evidence of having sent back the Products, whichever is the earliest.

1.10 Cancelling Flooring Products.
If the flooring product has not been sent to production or cut from the roll then we can offer a full refund not including the deposit. If you do decide to cancel please contact us on 01772 822369 to make the initial enquiry, however we will still require confirmation in writing as shown in section 1.7 that you wish to cancel the contract.

If the flooring product has already been prepared for you, we can only accept a cancellation if we may deduct a proportion of the purchase price from the refund we issue to you, to cover the losses we will incur in selling your purchase as a reduced price in one of our stores.

1.11 If the Products are faulty
As a consumer, you have legal rights in relation to products that are faulty or not as described. We are under a legal duty to supply product(s) that conform to the Contract.

If any product has been delivered and you suspect that it is defective, please contact us straight away on 01772 822369.  We will discuss with you whether it is most appropriate to repair or reject the product.

If there is a minor fault such as a re-stretch, pressure or mark lifting plank, it is usually most appropriate to repair the product and we will ask the fitter to re-attend. If it is appropriate to reject the product this will done after an inspection by a representative of Preston Contract Carpets. In the case of a dispute we will arrange for an independent flooring expert to examine the product (this may incur further costs). If the product is found to faulty we will make arrangements for the product to be returned and for a replacement to be delivered and fitted.

All products are to be treated with reasonable care. Damage caused by unfair treatment such as engine oil, acids, pet urine, pet faeces, iron burns, stains, hair tongs, and other such hazards are not reasons to reject the product and to ask Preston Contract Carpets to replace it. We do not accept any liability for this type of damage.

Your legal rights are not affected by this section. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

1.12 Availability.
All orders for Products are subject to availability. We will inform you as soon as possible if any Products you have ordered are not available and will not process your order for those Products.

If a product is unavailable from the manufacturer we will offer a full refund including the deposit.
Your order will be fulfilled within the relevant delivery lead time (in days or weeks) as notified to you by us and agreed by you. Please note however, that all delivery lead times quoted are approximate only. All delivery lead times start from the day the Contract is formed. All deliveries will be made to your home address only.

1.13 Fitting Dates
Fitting Dates are agreed between Preston Contract Carpets Limited and the customer at a mutual convenient date. As shown in section 1.6 Fitting appointments are made in good faith but the exact arrival and duration times cannot be guaranteed due to the nature and unpredictability of the work involved. We cannot accept liability for delayed arrival, but you can be assured that the fitters will complete your work even if it exceeds the expected time allocation.
In some circumstances, particularly where your Product is being made to order, delivery may be delayed through circumstances beyond our control. Please see section 3.4 below for our responsibilities when this happens.

1.14 Express Deliveries – Fitting Date Arranged Within The 14 Days Cancellation Period.
If a customer expresses the desire for their order to be supplied and fitted within a very short time frame for example, next day, within a few days or next week the customer accepts they waiver their right to cancel the contract.

PLEASE REMEMBER - ANY FLOORING PRODUCT, INCLUDING CARPETS, LAMINATES, VINYLS, WOOD FLOORING CANNOT BE CANCELLED ONCE IT HAS BEED LAID.

1.15 Customer Services – Complaints
It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations please contact us.

In rare circumstance a customer has to contact us regarding and issue with goods and services provided by Preston Contract Carpets, there are several ways of contacting us. The first point of contact should always be the store you purchased the goods from. Watkin Lane Store – Tel 01772 325522. Lune Street Store – 01772 822369, Online 01772 822369.  Alternatively please email sales@pccarpetsandbeds.co.uk or use the contact us form on the website. When we received your enquiry Preston Contract Carpets will respond within a maximum of 72 hours, (3 working days) this allows for enquires with other third parties such as the fitters or the manufacturers. However we would expect to make contact with you with 24 hours to acknowledge the issue.

1.16 Price and Payment
The price of any product will be as quoted on our site from time to time or over the telephone to you, except in cases of obvious error. These prices include VAT but exclude any applicable delivery costs. The delivery costs is dependent on the size and weight of the product, the delivery charge is displayed on the website when an item is added to the basket and for flooring orders the delivery costs will be quoted on a case by case basis depending of the amount ordered.

Prices are liable to change at any time, but changes will not affect orders for which we have already been confirmed.

Our site contains a large number of products and it is possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will inform you of this error and we will give you the option of continuing to purchase the product at the correct price or cancelling your order. We will not process your order until we have received your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the products to you at the incorrect (lower) price.

Payment for all Products must be made by credit or debit card or through a PayPal account. We accept payment with Visa, Visa Electron, MasterCard, Maestro and American Express. All card payments are subject to authorisation by your card issuer. We will charge your credit or debit card when you place your order.

If you place your order by telephone, you will have to pay a deposit of at least 20% of the product price. The salesman will discuss and agree the amount of the deposit with you. This deposit is non-refundable as described in section 1.9. and 1.10. You do have the right to cancel an order, please read sections 1.9, 1.10 and 1.11. to understand the effects of cancelling an order.

Before we deliver your products, you must pay all outstanding balances three days prior to the fitting / delivery date

1.17 Delivery Of Flooring Products
Delivery restrictions
Our site is only intended for use by people resident in the United Kingdom and deliveries of Products (whether ordered by telephone or online) will only be made to home addresses within the UK mainland (England, Wales and Scotland (excluding Scottish Highlands)) and within our standard delivery area within a 30 mile radius of any Preston Contract Carpets Store.

We may be able to deliver to non-UK mainland destinations, including for example, the Isle of Man and the Isle of Wight and remote destinations such as the Scottish Highlands. If we can, those destinations will be subject to a bespoke delivery charge which we will confirm with you. We currently do not deliver to Northern Ireland. We do not accept orders from individuals outside the UK.

Once your product is ready for delivery you will be contacted to arrange a convenient date for delivery. Please note that we are unable to offer a timed delivery service and any delivery times given are estimates only. Please ensure you have provided us with accurate contact details so that we can deliver your order as quickly as possible. We are usually unable to store products for longer than 7 working days.

On the day of delivery, please ensure that the delivery team can gain easy access to the room that your product is going into. Please make sure that the area you want the product placed is cleared. Please inspect your Product carefully before accepting the delivery and signing for it. If your Product is faulty or not as described, please tell the driver who will be able to advise you on your options or call 01772 822369.

If your product has to be redelivered, there may be an additional redelivery charge. All redelivery charges will reflect our direct costs of redelivery and will be notified to customers in advance.

If no one is available at your address to take delivery, we will leave you a note that the products have been returned to our store, in which case, please contact us to rearrange delivery.

If we are not able to deliver the whole of the order at one time due to operational reasons or shortage of stock, we will discuss this with you and may deliver the order in instalments. We will not charge you extra delivery costs for this.

If we miss the delivery deadline for any products then you may cancel your order straight away if any of the following apply:
i)    we have refused to deliver the products
ii)    delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or
iii)    you told us before we accepted your order that delivery within the delivery deadline was essential.
 
If you do not wish to cancel your order straight away, you can give us a new deadline for delivery, which must be reasonable, and you can cancel your order if we do not meet the new deadline.

If you do choose to cancel your order for late delivery you can do so for just some of the products or all of them, unless splitting them up would significantly reduce their value. If the products have been delivered to you, you will have to return them to us or allow us to collect them, and we will pay the costs of this. After you cancel your order, we will refund any sums you have paid to us for the cancelled products and their delivery.

Please let us know when placing your order about any special factors that may result in delivery being more costly and/or taking longer than it otherwise would have, such as parking restrictions.

It is the customer responsibility to ensure we are informed of any potential hazards which may prevent a successful delivery, for example buildings higher than one storey, steep hills, narrow streets, anything which may prevent a large van from parking outside the property. Our couriers will require good access to the property and goods ordered will fit through any passages, stairways, landings and doorways. Customers are also responsible for taking the correct measurements to ensure the goods fit the required room, please allow a couple of centimetres tolerance when making measurements.

The protection of flooring surfaces belongs to the Customer. Where no flooring protection has been provided, we will make every effort to protect the flooring where it is safe to do so. Preston Contract Carpets shall not be liable for damages caused directly or indirectly to flooring surfaces whilst undertaking a delivery.

If, after placing your Order, you need to tell us that there are special factors which may affect your delivery (for example a lift is out of order), please telephone the store or email us as soon as you can.

1.18 Warranty / Guarantees
Preston Contract Carpets offer a minimum 12 months guarantee on all flooring and furniture items.
We warrant that on the date of delivery the flooring and furniture products will be free from material defects arising from normal domestic home use.
This usual warranty does not apply to any defect in the flooring and furniture arising from:

i.    wilful damage, abnormal storage conditions, accident, negligence by you or any third party; or
ii.    any commercial or institutional use;
iii.    your failure to follow our instructions when caring for the product, verbal or written or any written instructions given with the product on delivery;
iv.    any alteration or repair you carry out without our prior written approval.

Section 2 – Online & Telephone Orders

2. Website General Terms and Conditions
2.1. Order Requests
An order request constitutes an offer to buy goods and services from PC Carpets and Beds. We reserve the right to accept or refuse an order request at anytime.
We reserve the right to change our term and conditions at any time. This is to reflect any changes made by the government, market conditions, business technology and payment methods.

No contract exists between you and PC Carpets and Beds for the sale of any Goods until we have formally accepted your order request. PC Carpets reserves the right to refuse any order at anytime. Possible reasons for refusal could be the use of fraudulent information, or attacks from malicious software. PC Carpets shall not be under any obligation to accept your order request but once it has done so there is a binding legal contract between you and PC Carpets and Beds.
 
2.2. Supply of Goods
It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations please contact us.

The goods supplied will be fit for purpose and we will make every effort to properly package the goods to they can be received in good condition.

The use of the website, brochures, samples, photographs and drawings are to be used for illustration purposes and are used to provide an approximate representation of the goods to be supplied. All measurements are approximate and customer should allow for small variations in the scale / sizes quoted.
Colours and finishes may vary do to the very nature of materials used. Oak and leather being natural products are subject grain variations and there may be slight changes to dye colours due to the climatic conditions during production. Every effort will be made to match the goods as described / shown however nothing can be taken as being an exact like for like match.

We do not accept any responsibility for any wear and tear, wilful damaged or any alterations made to the goods which have not been authorized by the manufacturer or by ourselves. The manufacturer’s instructions and care guidelines must be adhere to at all times.

2.3 Bespoke, Custom Made and Made To Order Items
“Made to Order items” cannot be cancelled once the order has been sent to the manufacturer.
We urge customers to re-check sizes, finishes and fabrics, before placing an order. Customers must be 100% sure they wish to proceed with purchasing a “Made to Order” item. “Made to Order” items have a 48 hour cooling off period before the order is sent to the manufacturer. Customers can amend or cancel the order within the 48 hours and they will receive a full refund.

Once the order has been passed to the manufacturer the furniture will be produced to the customer specifications and this production process cannot be stopped.

2.4 Customer Services – Complaints
It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations please contact us.
In rare circumstance a customer has to contact us regarding and issue with goods and services provided by Preston Contract Carpets, there are several ways of contacting us. The first point of contact should always be the store you purchased the goods from. Watkin Lane Store – Tel 01772 325522. Lune Street Store – 01772 822369, Online 01772 822369.  Alternatively please email sales@pccarpetsandbeds.co.uk or use the contact us form on the website. When we received your enquiry Preston Contract Carpets will respond within a maximum of 72 hours, (3 working days) this allows for enquires with other third parties such as the fitters or the manufacturers. However we would expect to make contact with you with 24 hours to acknowledge the issue.

2.5 Price and Payment
The price of any product will be as quoted on our site from time to time or over the telephone to you, except in cases of obvious error. These prices include VAT but exclude any applicable delivery costs. The delivery costs is dependent on the size and weight of the product, the delivery charge is displayed on the website when an item is added to the basket.

Prices are liable to change at any time, but changes will not affect orders for which we have already been confirmed.

Our site contains a large number of products and it is possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will inform you of this error and we will give you the option of continuing to purchase the product at the correct price or cancelling your order. We will not process your order until we have received your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the products to you at the incorrect (lower) price.
Payment for all Products must be made by credit or debit card or through a PayPal account. We accept payment with Visa, Visa Electron, MasterCard, Maestro and American Express. All card payments are subject to authorisation by your card issuer. We will charge your credit or debit card when you place your order.

Any orders placed by telephone are accepted at the discretion of Preston Contract Carpets. Customers must provide the relevant information to process the order. The salesman will discuss the requirements with you, in the interest of security and to prevent fraudulent internet orders if the customer fails to provide the relevant details Preston Contract Carpets reserve the right not to process the order. If we suspect fraudulent activity then details provided will be passed to the correct authorities for further investigation.

2.6 Availability
All orders for Products are subject to availability. We will inform you as soon as possible if any products you have ordered are not available and we will not process your order for those products and will offer a full refund including any deposits taken. All deliveries will be made to your home address or an alternative delivery address if requested.

Your order will be fulfilled within the relevant delivery lead time (in days or weeks) as notified to you by us and agreed by you. Please note however, that all delivery lead times quoted are approximate only. All delivery lead times start from the day the contract is formed, which is when we send you the order confirmation.
If the item is in stock we will send the item to you within 5 working days, if we have to order the item from the manufacturer then this can take up to 2 to 3 weeks. Furniture items that are made to order should be delivered in 6 to 12 weeks. Each item on the website indicates the possible delivery timescales within its description.
In some circumstances, particularly where your Product is being made to order, delivery may be delayed through circumstances beyond our control. Please see section 3.4 below for our responsibilities when this happens.

2.7 Deliveries  of Furniture, Clocks, Lighting, Accessories and any Other Item Not Including Flooring Products.
 
Preston Contract Carpets are able to offer three types of delivery service.

i) Local Deliveries.
This is our most flexible delivery service for the Preston area and offers that personal touch. We can pre-arrange a delivery time and we are more than happy to deliver to the room of your choice. We can even unpack and assemble the furniture as long as you make the arrangements with the store beforehand. Deliveries are usually made between the hours of 10am to 5pm but we can make special exceptions if required. Deliveries are made within a 10 mile radius of Preston and are subject to our terms and conditions below.

ii) Furniture – Independent Courier Service.
For deliveries throughout mainland UK we use small independent couriers who offer an excellent customer service. The courier will deliver between 9am and 5pm and we will make the arrangements to deliver the goods at a mutually agreed time. The courier will often deliver to the room of your choice unless there is a potential hazard to health and safety. Customer must inform us if there any difficulties in reaching the property. All deliveries are subject to our terms and condition below.

iii) Smaller Items – National Courier Service.
Smaller items such as rugs, lamps and accessories are despatched with a national carrier. These goods are delivered between the hours of 9am to 5pm and deliveries are to the doorstep only, or can be collected from the post office / local depot. Delivery times scales can vary but is usually around 2 – 3 days from the day of despatch.

2.8 Customers Responsibility
It is the customer responsibility to ensure we are informed of any potential hazards which may prevent a successful delivery, for example buildings higher than one storey, steep hills, narrow streets, anything which may prevent a large van from parking outside the property. Our couriers will require good access to the property and goods ordered will fit through any passages, stairways, landings and doorways. Customers are also responsible for taking the correct measurements to ensure the goods fit the required room, please allow a couple of centimetres tolerance when making measurements.

2.9 Website - Delivery and Risk
The date of delivery specified by Preston Contract Carpets is an estimate only. Time for delivery shall not be of the essence of the contract and we shall not be liable for any loss, costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the Goods.
All risk for the Goods shall pass to the Customer upon delivery.

Where home delivery is required, the charge (if applicable) will be shown on the Proposal.

Home delivery covers the transport of the Goods specified on the order to the doorstep of the delivery address provided. Whilst Preston Contract Carpets own delivery service is happy to position items within the home on behalf of the customer, they do so at the risk of the Customer. Preston Contract Carpets shall not be liable for any damages caused directly or indirectly to the home by moving the Goods. Delivery by third part couriers will be to the doorstep and we cannot be held liable for any damages caused directly or indirectly to the home by asking third party couriers to deliver beyond the doorstep.

The protection of flooring surfaces belongs to the Customer. Where no flooring protection has been provided, we will make every effort to protect the flooring where it is safe to do so. Preston Contract Carpets shall not be liable for damages caused directly or indirectly to flooring surfaces whilst undertaking a delivery.
If there is no one at the delivery address given who is competent to accept delivery of the goods, you will be notified of an alternative delivery date or a place to collect the goods. There may be a re-delivery charge.

By placing an order with us, you confirm that the items of furniture you wish to order will fit through any passages, stairways, landings and doorways on the way to the chosen room. This includes free access to the property and the delivery vehicle has adequate space to make the delivery. It is the Customers responsibility to inform the supplier of any potential hazards. Preston Contract Carpets reserves the right to refuse to deliver if it is deemed to be a health and safety issue. Where items are returned or unwanted, we reserve the right to make a charge up to a maximum of £150.00 to cover the return delivery cost. This charge will be dependent on the size, weight and the number of items to be returned.

Furniture goods will be delivered to Mainland UK only. We cannot accept deliveries to Northern Ireland, Scottish Isle, Scottish Highlands, Isle of Man, Jersey, Gernsey and any other offshore destination.

Delivery charges quoted on the website are for mainland UK only, for smaller items such as accessories and rugs, it is possible to make special arrangements for deliveries. Please email sales@pccarpetsandbeds.co.uk for further details.

Goods intended to be assembled by you will not be unpacked at the point of delivery unless this has been pre-arranged with us.

2.10 Your Rights to Cancel
You have the right to cancel a contract within 14 days without giving any reason.
The cancellation period will expire after 14 days from the day on which you acquire or a third party other than the carrier and indicated by you acquires:
i.    Physical possession of the product
ii.    In the case of orders relating to multiple products, when you have received the last product on the order
iii.    In the case of orders with multiple pieces, you have received the last piece.
iv.    To exercise the right to cancel you must inform Preston Contract Carpets Limited in writing by a clear statement, for example a letter sent in the post or by email at sales@pccarpetsandbeds.co.uk of your decision to cancel the order. You may use the cancellation form found on this page, but this is not obligatory.

Model cancellation form
To: Preston Contract Carpets trading as PC Carpets, 1 Lune Street, Preston, Lancashire, PR1 2NL,  telephone 01772 822369,  or by email at sales@pccarpetsandbeds.co.uk
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract for sale of the following goods [*]/for the supply of the following service [*]
Ordered on [*]/received on [*]
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date
[*] delete as appropriate

Cancellation Form – PDF – Please Download.

To meet the cancellation deadline you must sent your intention to cancel before the 14 days have expired, from the moment you have received the products.
There are exceptions – Please see section 2.3 - Bespoke, Custom Made and Made to Order Items.

2.11 Effects of Cancellation
If you cancel this Contract, we will reimburse to you a proportion amount of payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We will make the reimbursement without undue delay, and not later than (a) 14 days after the day we receive back from you any Products supplied, or (b) (if earlier) 14 days after the day you provide evidence that you have returned the Products, or (c) if there were no Products supplied, 14 days after the day on which we are informed about your decision to cancel this Contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. Where you are returning the Products, we may withhold reimbursement until we have received the Products back or you have supplied evidence of having sent back the Products, whichever is the earliest.

The customer will bear the cost of returning the goods to Preston Contract Carpets. If the customer requests us to collect the goods then the cost of collection will be deducted from the final refund. The collection charge varies due to the size and weight of the item to be returned. We will give an exact quote for the collection charge when we arrange this with you.

You may of course arrange to return the Product yourself if you prefer, but must exercise reasonable care in doing so.

You are only liable for any diminished value of the products resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the products.

2.13 How To Return A Product.
To return a Product please contact 01772 822369 or email sales@pccarpetsandbeds.co.uk. If the product is in the UK and within our standard delivery area (10 miles of Preston), we will arrange to collect the product from you, there is a cost to collect the product, from a minimum of £10.00 up to a maximum of £100.00 depending on the size, weight and number of products to be collected.. If it is not within our standard delivery area then we will make separate arrangements with you and provide a full quotation for returning the goods. Alternatively customers can return a product themselves but must exercise reasonable care in doing so.
Smaller items can be returned in the post and should be sent to PC Carpets, 1 Lune Street, Preston, Lancashire, PR1 2NL. Please use a traceable method of posting as we cannot be responsible for any items lost in transit. Customers will bear the cost of sending items back in the post or by courier.
The customer has a duty of care whilst the product is in their possession.

If you want to handle or otherwise try out the product at home, you must do that in the way you would in one of our stores. You can do what you need to in order to establish the Product's nature, characteristics and functioning. In other words you can do what would reasonably be allowed in a store.
If your use of the product extends beyond that, and you then cancel the contract then you will have to pay us for the reduction in value of the product. In the case of beds and mattresses the hygienic protective coverings should not be removed, and once upholstered furniture products have been used, they are second hand and will probably have lost 40-50% of their sales value. For any product, the sum we will recover will never be more than the contract price. We will deduct this sum from your refund, or if we have already paid you the refund, you must pay the sum to us separately.

 2.14 Warranty / Guarantees
Preston Contract Carpets offer a minimum 12 months guarantee on all items. We warrant that on the date of delivery the products will be free from material defects.

This usual warranty does not apply to any defect arising from:

i.    wilful damage, abnormal storage conditions, accident, negligence by you or any third party; or
ii.    any commercial or institutional use;
iii.    your failure to follow our instructions when caring for the product, verbal or written or any written instructions given with the product on delivery;
iv.    any alteration or repair you carry out without our prior written approval.
 
Section 3: General

3.1. Our liability to you
If we fail to comply with the Contract, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of the Contract or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it was an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the Contract.

If we are installing the Products in your property, we will make good any damage to your property caused by us in the course of installation or performance. However, we are not responsible for the cost of repairing any pre-existing faults or damage to your property that we discover in the course of installation and/or performance by us.

We only supply the Products for domestic and private use. You agree not to use the Product for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We do not exclude or limit in any way our liability for:
i.    death or personal injury caused by our negligence or the negligence of our employees, agents and subcontractors;
ii.    fraud or fraudulent misrepresentation;
iii.    any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
iv.    any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); or
v.    defective products under the Consumer Protection Act 1987.

3.2. Formal communications between us ("notices")
THE TIME PERIODS IN THIS SECTION DO NOT APPLY WHEN YOU SEND US CANCELLATION NOTICES UNDER SECTIONS 1.7, TO 1.11 (FLOORING) AND 2.10, TO 2.13 (GENERAL GOODS) – THOSE NOTICES TAKE EFFECT WHEN YOU SEND THEM.

You can give us notice by email to sales@pccarpetsandbeds.co.uk or by post to Preston Contract Carpets, 1 Lune Street, Preston, Lancashire, PR1 2NL We may give notice to you at either the email or postal address you provide to us when placing an order.

Apart from cancellation notices under section 1.7 to 1.11 for flooring and 2.10 to 2.13 for general website use, which take effect when you make or send them, other notices will be deemed received and properly served 24 hours after an email is sent, or two working days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an email that such email was sent to the specified email address of the addressee.

3.3. Transfer of rights and obligations
a. We may transfer our rights and obligations under the Contract to another organisation, and we will always tell you in writing if this happens, but this will not affect your rights or our obligations under the Contract.
b. You may not transfer the benefit of the guarantee or any other rights or your obligations under these terms to another person.
 
3.4. Events outside our control
a. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Contract that is caused by an Event outside our control.
b. An Event outside our control means any act or event beyond our reasonable control, including (but not only) the following:
i.    strikes, lock-outs or other industrial action by third parties;
ii.    civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
iii.    fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
iv.    failure of railways, shipping, aircraft, motor transport or other means of public or private transport; or
v.    failure of public telecommunications networks.
vi.    c. If an Event Outside Our Control takes place that affects the performance of our obligations under the Contract:
vii.    we will contact you as soon as reasonably possible to tell you; and
viii.    our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
d. You may cancel the Contract if an Event Outside Our Control continues for longer than 2 (two) weeks and you no longer wish us to provide the Products. Please contact us to do this. We will cancel the Contract if the Event Outside Our Control continues for longer than 2 (two) weeks.

3.5. Other important terms
a. If we fail to insist that you perform any of your obligations under the Contract, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
b. Each of the paragraphs of the Contract operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
c.   We may revise these terms and conditions from time to time to reflect changes in relevant laws and regulatory requirements. You will be subject to the terms and conditions in force at the time that you order the Products from us. The only exception to that is if there is a change to these terms and conditions which is required by law or regulatory authority. In that case, the change may apply to any Order you have already placed that we have not yet fulfilled. If the change to your material disadvantage, you can cancel the Order. To cancel, please contact us.
d. The Contract is governed by English law. You and we both agree to submit to the exclusive jurisdiction of the English courts

Section 4: Website terms

4.1. Accessing our site
The website is designed to be used by a normal web browser such as Internet Explorer, Chrome, Firefox, Safari and Opera. Other browsers may render the website correct, however if you do experience any problems with the functionality of the website it is advised the user downloads one of the browser option listed above. The browser software is provided free on the internet please refer to your operating system to find the correct browser choice.

Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.

From time to time, we may restrict access to some parts or our site, or our entire site, to users who have registered with us.
If you choose or are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat that information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms and conditions.
When using our site, you must comply with the provisions of our acceptable use policy (see below under "acceptable use policy").

You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms and conditions, and that they comply with them.

4.2. Intellectual property rights
We are the owner or the licensee of all intellectual property rights in our site (including but not limited to the site design, text, graphics and all software and source codes connected with the site), and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
If you print off, copy or download any part of our site in breach of these terms and conditions, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

4.3. Reliance on information posted
Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on those materials by any visitor to our site, or by anyone who may be informed of any of its contents. This applies equally to materials posted on any social media sites linked to from this site. Please see the Social Media section below.

4.4. Our site changes regularly
We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update that material.

4.5. Information about you and your visits to our site
We use your personal information in accordance with our Privacy Policy. Please take the time to read this, as it includes important terms which apply to you.
4.6. Transactions concluded through our site Contracts for the supply of Products formed through our site or as a result of visits made by you are governed by our terms and conditions of sale.

4.7. Uploading material to our site
Whenever you make use of any feature that allows you to upload material to our site, or to make contact with other users of our site, you must comply with the content standards set out in our acceptable use policy (see below). You warrant that any such contribution does comply with those standards, and you indemnify us for any breach of that warranty.

Any material you upload to our site will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any that material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our site.
We have the right to remove any material or posting you make on our site if, in our opinion, that material does not comply with the content standards set out in our acceptable use policy (see below).

4.8. Viruses, hacking and other offences
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not launch denial-of-service attacks or distributed denial-of-service attacks on our site.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of a breach, your right to use our site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

4.9. Linking to our site
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link from any website that is not owned by you.

Our site must not be framed on any other site. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with the content standards set out in our acceptable use policy (see below).

If you wish to make any use of material on our site other than that set out above, please address your request to sales@pccarpetsandbeds.co.uk

4.10. Links from our site
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

4.11. Social media
We have limited control over the contents any social media sites used by us and linked to from this site, such as our Facebook page or Twitter account. If you post content to those social media sites, please do so in a way that is fair and legal and does not damage our reputation or take advantage of it, or in such a way as to suggest the posting represents our views or any form of association, approval or endorsement on our part where none exists.
Our acceptable use policy below applies to your use of these social media sites, in addition to any policies of the owners of the social media sites.

4.13. Acceptable use policy
You may use our site only for lawful purposes. You may not use our site:
•    in any way that breaches any applicable local, national or international law or regulation;
•    in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
•    for the purpose of harming or attempting to harm minors in any way;
•    to send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards (see below); or
•    to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
You also agree:
•    not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our agreement;
•    not to access without authority, interfere with, damage or disrupt:
•    any part of our site;
•    any equipment or network on which our site is stored;
•    any software used in the provision of our site; or
•    any equipment or network or software owned or used by any third party.

4.14. Content standards
These content standards apply to any and all material which you contribute to our site (contributions). You must comply with the spirit of the following standards as well as the letter. The standards apply to each part of any contribution as well as to its whole.
Contributions must:
•    be accurate (where they state facts);
•    be genuinely held (where they state opinions); and
•    comply with applicable law in the UK and in any country from which they are posted.
Contributions must not:
•    contain any material which is defamatory of any person;
•    contain any material which is obscene, offensive, hateful or inflammatory;
•    promote sexually explicit material or promote violence;
•    promote discrimination of any kind;
•    infringe any copyright, database right or trade mark of any other person;
•    be likely to deceive any person;
•    be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence;
•    promote any illegal activity;
•    be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety or be likely to harass, upset, embarrass, alarm or annoy any other person;
•    be used to impersonate any person, or to misrepresent your identity or affiliation with any person;
•    give the impression that they emanate from us, if this is not the case; or
•    advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

4.15. Suspension and termination
We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of our site. When a breach of this policy has occurred, we may take such action as we deem appropriate.

Failure to comply with this acceptable use policy constitutes a material breach of our agreement, and may result in our taking all or any of the following actions:
•    immediate, temporary or permanent withdrawal of your right to use our site;
•    immediate, temporary or permanent removal of any posting or material uploaded by you to our site;
•    issue of a warning to you;
•    legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;
•    further legal action against you; or
•    disclosure of that information to law enforcement authorities as we reasonably feel is necessary.
We exclude liability for actions taken in response to breaches of this policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.

4.16. Changes to our acceptable use policy
We may revise this policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site.

4.17. Your concerns
If you have any concerns about material which appears on our site, please contact sales@pccarpetsandbeds.co.uk
 
Section 5: Privacy

5. Privacy Policy
5.1 What we collect
We may collect the following information:
•    name
•    contact information including email address
•    demographic information such as postcode, preferences and interests
•    other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect, section 5.7
 
5.2 What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.

We may use the information to improve our products and services.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

5.3 Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

5.4 How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

5.5 Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
 
5.6 Controlling your personal information
You may choose to restrict the collection or use of your personal information please email sales@pccarpetsandbeds.co.uk and request us to remove your personal information.

if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at contact@pccarpetsandbeds.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable (£10.00). If you would like a copy of the information held on you please write to 1 & 2 Lune Street Preston PR1 2NL .
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
 
5.7 List of cookies we collect
The list below lists the cookies we collect and what information they store.

CART    The association with your shopping cart.
CATEGORY_INFO    Stores the category info on the page, that allows to display pages more quickly.
COMPARE    The items that you have in the Compare Products list.
CURRENCY    Your preferred currency
CUSTOMER    An encrypted version of your customer id with the store.
CUSTOMER_AUTH    An indicator if you are currently logged into the store.
CUSTOMER_INFO    An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS    Stores the Customer Segment ID
EXTERNAL_NO_CACHE    A flag, which indicates whether caching is disabled or not.
FRONTEND    You sesssion ID on the server.
GOOGLE ANALYTICS    Tracks your movement on the site.
GUEST-VIEW    Allows guests to edit their orders.
LAST_CATEGORY    The last category you visited.
LAST_PRODUCT    The most recent product you have viewed.
NEWMESSAGE    Indicates whether a new message has been received.
NO_CACHE    Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART    A link to information about your cart and viewing history if you have asked the site.
POLL    The ID of any polls you have recently voted in.
POLLN    Information on what polls you have voted on.
RECENTLYCOMPARED    The items that you have recently compared.
STF    Information on products you have emailed to friends.
STORE    The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE    Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS    The products that you have recently viewed.
WISHLIST    An encrypted list of products added to your Wishlist.
WISHLIST_CNT    The number of items in your Wishlist.

 
6. Returns
6.1 Subject to the Sellers written agreement and the payment of a re-stocking charge (which is 25% of the purchase price) by the Customer, the Products may be returned at the expense of the Customer within 14 days of delivery.
6.2 No returns will be accepted for goods shipped to outside the UK, Ireland and Channel Isles.


7. Promotional Vouchers
7.1 Vouchers can only be redeemed against new purchases within the specified date shown on the voucher.
7.2 The value of the voucher can only be redeemed against items and goods available online and in store, the voucher is not valid against any services offered by PC Carpets such as fitting and delivery costs.
7.3 Vouchers are non-refundable and cannot be exchanged for cash.
7.4 Vouchers cannot be used in conjunction with any special promotions, coupons or any existing agreed orders.
7.5 Vouchers are intended as a Thank You to customers and can only be redeemed by the intended recipient, any vouchers deemed to be copied, re-produced, posted on the internet via electronic means and by any fraudulent action will be null and void.
7.6 Vouchers can be withdrawn at any time at the discretion of PC Carpets.